Acceptance

By completing an order, or agreeing to the budget detailing a custom commission, you are accepting all of the terms & conditions described below.

All purchases for paint & swap,  pick & paint products, and custom quotes are commissioned work and covered under these terms & conditions.

Payment

We accept most forms of payment through our third-party payment processor PayPal.

Once the project is approved by the customer, finished products will be shipped (see Paint & Swap for additional terms), usually within 2 weeks. There are no cancellations or refunds after approval has been received.

Commissions that require us to purchase a product will require an non-refundable deposit of the purchase price of the product.

Paint & Swap

When you purchase a Paint & Swap commission, you are selecting an unpainted miniature(s) from our inventory. Upon approval you will be required to send us the same model miniature(s) in exchange for only paying painting fees. Once your unpainted replacement miniature(s) are received by Base & Prime Studio, we will ship your finished product.

Approvals

Approval will be requested via email or online form, never verbally. For approval purposes,  you will be provided with photos of each subject at up to three angles.

Shipping

Base & Prime Studio is not responsible for damage to miniatures once they are delivered. While we make every effort to securely mount miniatures to their bases, when heavy themed basing is requested, care should be taken when handling during game sessions.

Sending Your Miniatures

When sending your miniatures to us for commission or paint & swap work, please carefully package before sending. If sending a board game, please only send the miniatures and not the entire box. Use the original package material where possible. For war game or other unassembled miniatures, you may send the box if it primarily consists of the miniatures you want painted.

Disclaimers

We reserve the right to cancel any order at any time for any reason. If you sent us miniatures, they will be returned and any collected fees refunded.

All content on this site, such as text, graphics, logos, button icons, images, audio, video, downloads is the property of Base & Prime Studio and is protected by United States and international copyright laws. All trademarks and copyrights for products, manufacturers and other third-parties represented on this site are owned by the respective third parties.